weight watchers online reviews

Weight Watchers Online Plus Reviews + How FreeStyle Works (New)

weight watchers logoHow the New Weight Watchers Online + Freestyle Program Works (and does it really work?) It’s no accident that Weight Watchers is the number one name in weight loss. In fact, it was recognized again this year as the “Best Weight Loss Diet” by U.S. News.

But exactly how does it work, how much weight can you lose, and how does the new Freestyle program work? Let’s see what we can we learn from all of the reviews and ratings online.

First, How Does Weight Watchers Online Plus Work?

Weight Watchers isn’t just a diet, and for decades their weight loss plan has evolved and taken millions of women and men on a journey of positive, lasting change. In fact, they challenge you to, “move more, eat well, connect with others, celebrate victories, overcome challenges, and reach what you never thought was possible”

Wow, that’s really inspiring, did Oprah say that?

Anyway, Weight Watchers is based on a science-backed SmartPoints system that assigns every food and beverage a points value based on nutrition. Foods that have more saturated fats,  sugar, and empty calories get assigned higher point values while foods high in protein and “good” carbs have lower point values. No food is off-limits, but you’ll have to limit portion sizes make good food choices.

Each day you have a certain number of points called, “SmartPoints,” to spend on food, which helps to teach you good eating habits. For example, grilled salmon with asparagus will cost you zero SmartPoints, while a cheeseburger is going to cost you 12 points! See where we’re going with this?

Freestyle Program = More Flexibility:

ww freestyleTheir new Freestyle program adds more flexibility and healthy foods that cost zero points. This encourages you to eat more fruits, veggies, and lean protein, while skipping foods high in sugar and bad carbs. Freestyle also lets you rollover unused points to other days (think travel and vacations) when you need them more.

Most diets end in failure because they are based on food restriction which tends to make your cravings for unhealthy foods even stronger. The philosophy of Weight Watchers is to teach you good eating habits so that you enjoy sustainable long-term weight loss and a healthier lifestyle.

*Changes made in the new Freestyle program are a bit controversial, which we discuss in the reasons for negative Weight Watchers reviews below. 

3 WW Plan Choices: Online Plus, Meetings, or Personal Coaching:

compare weight watchers plans

While all WW plans include OnlinePlus, (and Freestyle) you may want to consider adding the personal interaction and motivation that you get by adding Meetings or Personal Coaching. Here’s what each of the Weight Watchers plans offer:

  • Online Plus: The cheapest option, but still full of features, and helpful tools. OnlinePlus includes the Weight Watchers app to track your food and daily SmartPoints anywhere at anytime. You also have access to their thousands of searchable online recipes plus encouragement from the WW online community with “Weight Watchers Connect”
  • Meetings: Adding meetings to OnlinePlus will cost more, but significantly increases your potential success rate. Attending meetings adds the powerful component of personal support, motivation, and accountability. More: What to expect at a WW meeting
  • Coaching: If you like the idea of meetings, but it doesn’t work with your schedule, consider adding personal coaching. You have all the features and tools of OnlinePlus and the phone and text support from a personal coach of your choice. Your Coach will create an action plan that works with your lifestyle and personality

Really, which plan you choose is a personal preference. Although studies suggest that adding meetings increases the success rate, you shouldn’t feel that meetings are required, especially if they don’t fit into your busy schedule!

ww featured promo*View their featured promotion (above) or all WW coupons

How the Weight Watchers App Works:

The WW app is central to their entire program, as it’s what you’ll use to track your points, and access their resources such as Weight Watchers Connect.

Connect is their social network consisting of thousands of other women and men who are using Weight Watchers to reach their weight loss goals. It helps to provide you with support and motivation, two crucial factors in successful weight loss. You can access Connect right from your phone to share photos, recipes, weight loss updates, posts, and more.

Here’s how the WW app works:

weight watchers app iphone

The app looks a little different on Android / Samsung, but basically the same.

How Much Weight Can You Lose on Weight Watchers?

The goal of WW is to lose weight at a sustainable pace of about 2 pounds per week or 6-8 pounds per month. Depending on your starting weight you could lose more in your first month as your body reacts to your healthier food choices and fewer bad carbs.

You should also note that every week of weight loss won’t be the same, so the monthly weight loss total is most significant.

So, Does WW Online Plus Really Work?

women cooking ww food

Sally, that cake is going to cost you some SmartPoints!

Over the last 50 years, Weight Watchers has successfully helped millions of people lose weight, and life a healthier lifestyle. Research has shown that those who incorporated meetings with the online resources and app had the highest success rate.

To support the claim that Weight Watchers does work, let’s look at ratings from professionals and credible authorities.

“Weight Watchers is one of the most well-researched weight loss programs available. And, yes, it works.” – Brunilda Nazario, MD

That sounds pretty promising coming from a doctor! Here’s what the American Journal of Medicine found in their study, specifically noting the effectiveness of adding Weight Watchers meetings:

“In summary, this study found that participants in a community-based, intensive behavioral counseling program demonstrated significantly greater weight loss at 6 months compared with participants in a self-help condition.

Participants using all 3 modes of access (ie, meeting attendance, online, and mobile application usage) to a high degree were the most successful in achieving 5% and 10% weight loss at 6 months.

These findings suggest that the Weight Watchers program is effective in promoting significant weight loss in community-based settings and is a viable referral choice for clinicians’ patients diagnosed with obesity.”

*Credible Study: A study by Indiana University concluded that in a study of 225 obese adults with pre-diabetes, the ones that used Weight Watchers lost “significantly” more weight (and more improvements in their health) than a control group of people who attempted to lose weight on their own. Although no actual success rate was published, the results seem to affirm that WW works.

*WebMD says: When asked if Weight Watchers works, WebMD reported that, “Overall, (Weight Watchers) is an excellent, easy to follow program because it does the work for you… great for people with high blood pressure, diabetes, cholesterol, and even heart disease.” 

In conclusion I would say that when followed properly, Weight Watchers Online does work and results in significant weight loss, especially if you add meetings and use the app.

WW Ratings: (Compared to Other Diets)

weight watchers freestyle reviews

weight watchers freestyle reviews & ratings

Let’s look at how WW rates compared to other diets. Here’s how a panel of weight loss experts rated Weight Watchers in several key categories: (2018 U.S. News)

  • Rated #1 in: Best Commercial Diet Plan
  • Rated #1 in: Best Fast Weight Loss Diets
  • Rated #1 in: Best Long-Term Weight Loss Diets
  • Ranks #2 in: Easiest Diets to Follow
  • Ranks #3 in: Best Diabetes Diets

In the important, Easiest to Follow category, (rated #2) experts stated that,

“Weight Watchers outperformed most of the other ranked diets on this measure. Why? You’ll get enough to eat, you don’t have to eliminate any favorites and there’s a strong emphasis on emotional support, which tends to lead to a higher success rate”

For their rating in the all-important, Long-Term Weight Loss category, (rated #1) they also added,

“Thanks to Weight Watchers’ emphasis on a balanced diet with no restrictions, experts named Weight Watchers No. 1 in this category. They also appreciated the program’s support system, which helps dieters keep the pounds off.”

Wow, you can’t beat those ratings!

*Note that on the list of Best Commercial Diets: Jenny Craig placed #2, Nutrisystem placed #5, and South Beach Diet was ranked #7

WW Customer Reviews:

weight watchers customer reviews

A lot of people try Weight Watchers, and it doesn’t work for all of them! So, how do you calculate whether WW will be a good fit for your personality and lifestyle?

Consumer Affairs has 1000+ honest customer reviews with ratings to sort through. That can take a while, so we did the grunt work for you. Here’s the good and bad from customer reviews.

Reviews: Negative Ratings & Complaints:

There’s a lot to like about Weight Watchers, and plenty of testimonials out there, but let’s look at why WW didn’t work for a lot of people. When people complain or want to write a negative review, they often do so at ConsumerAffairs.com. Let’s look at the nearly 1000 reviews and 500 ratings to see what customers complained about:

weight watchers success rate

Lots of negative reviews at ConsumerAffairs.com

So, how is it that the #1 rated commercial diet gets so many online complaints? Here’s what people complain about in negative reviews:

Complaint #1: Freestyle (New Points System) 

“If it ain’t broke, don’t fix it” – Bert Lance

The most common complaint in recent WW reviews is that customers don’t like the new Freestyle program. Specifically, a lot of long-time members say that Freestyle encourages them to eat too much, and they aren’t losing enough weight.

“Unfortunately, with the new Freestyle plan, there are too many free (zero points) foods. If I had the ability to control my eating, then I wouldn’t need Weight Watchers. The prior plan helped me to do that.” – Norma of Boynton Beach, Fl

Even though FreeStyle still uses “SmartPoints,” a lot of people feel the old points system was more structured, more effective, and that there are too many new “zero point” foods (like not-fried chicken and seafood). For a lot of current members, adapting to the new Freestyle program was an unwelcome disruption to their routine.

Complaint #2: Tech Support

“For a list of all the ways technology has failed to improve the quality of life, please press three.”  – Alice Kahn

Weight Watchers is most effective when you take advantage of the online features and tools and the WW app. A number of people had frustrating tech problems including with the WW app, synching WW to FitBit, and accessing the Coaching feature.

While Weight Watchers does have customer service for members, they seem to come up short on responding to technical issues.

Complaint #: Misleading Fees / Billing

When you sign up as a new customer you get a lower, promotional rate for up to 6 months. After the promotional period ends, you are automatically billed at a higher price. For OnlinePlus this is $19.95/month, and for WW + Meetings it’s $54.95/month.

You are also responsible for buying all of your own food, so most of the actual cost of Weight Watchers is in your grocery bill. If you prefer prepared meal-delivery, you can consider plans like Nutrisystem or South Beach Diet, although with these diets you’ll pay for your food all at once each month. ($300+ monthly)  

Complaint #4: The Early Cancellation Fee

“If you have purchased a subscription and are currently on a 3-month plan your subscription is non-refundable except according to the special refund circumstances policy and subject to law…” – weightwatchers.com refund policy

Most people join Weight Watchers by taking advantage of the 3-month Savings Plan for new customers. What they don’t often realize is that your initial signup is a contract and therefore non-refundable or has an early termination fee of $39.95. However, if you stay with WW past your initial commitment, you can cancel any time.

Complaint #5: Just Download a Free App Instead!

A number of negative reviews mention regret for having not just downloaded a free weight loss app instead of paying for Weight Watchers. There are some great free or cheap weight loss apps out there including MyFitnessPal, SparkPeople, FitBit, and Lose It!

Of course, you should consider the value of the WW community, recipes, support, and the highly-rated WW app for tracking and counting points. It can get a little lonely on some free apps!

Tip: Before you write a negative review…

To Weight Watchers credit, they seem to respond to every negative review on ConsumerAffairs:

“We are sorry to hear you are not enjoying Freestyle, Amanda. We would love the opportunity to speak with you further. A member of our Customer Service Team will be reaching out to you shortly.” – Weight Watchers Resolution Team

They then attempt to contact you (through your account at weightwatchers.com) in an effort to rectify the situation. It seems like the problem is often fixed, as a number of people later change their negative review to a 5-star review. Tip: Try contacting them directly with your problem first.

Weight Watchers Online Plus: What Positive Reviews Say:

There are lots of good reviews and testimonials out there too, so let’s try to be fair and balanced like Fox News (no!?) So, what do people like best about Weight Watchers Online Plus?

Most People Actually Like the New “Freestyle” Program

The Freestyle plan seems to be a bit controversial among members. For all the people who wrote negative reviews about it, there are a lot of people who really like it and think it’s an improvement. While change is often hard, a plethora of reviews champion the new flexibility… even Oprah!

“The Freestyle program has made WW easier than ever. Zero-point foods are what keep me full, with pointed-foods there to supplement and make it fun. I don’t feel like I’m on a “diet” at all.” Bea of Miami, Fl

Good: The Price

Weight Watchers is probably the least expensive commercial diet, consisting of online resources, tools, recipes and community with optional meetings. This means that at $20 per month, WW OnlinePlus can fit into any budget. A lot of Weight Watchers customers think it’s a terrific value, even with Meetings and Coaching costing more (about $50 / month).

What Customers like: The WW Community

“Now you see me going through it, you may think there’s nothing to it, but I simply cannot do it Alone! – Velma Kelly, Chicago the Musical

Reaching your weight loss goal is more likely when you get support from others. One of the positive comments in a number of reviews is that the Weight Watchers online community is very helpful and supportive. A number of people even mentioned making long-lasting friendships online and in meetings.

Reviews Say: “Easy to Return To”

Many reviews are from women and men who tried Weight Watchers years ago and are returning.

“I am a returning member to WW. When I quit, thinking I can do it on my own, I gained most of my weight back. When I returned, not only was I welcomed but I was also not judged. This encouraged me to get back on the right path and the Freestyle program is perfect for me. I’m happy to be back.” Margaret of Washington, DC

Since the cost is minimal, ($20 / month) you can quit Weight Watchers after a number of months or years and come back again in the future.

Good: The Meetings

“I love the leader of the meeting and feel the meetings really inspire, and push me towards my goal!” Karen of Rocky Hill, CT

 “I’ve done online only, but the only thing that really works for me is meetings combined with online/app. I have lost weight with other “diets” but truly feel that WW is a lifestyle and not a diet.” – Debbie of Tulso, OK

Are you the type of person who benefits from personal interaction? Meetings offer both encouragement and accountability, and are proven to increase the success rate of Weight Watchers up to 50%.

Reviews Say: “WW Not Just a Diet”

 “I feel like I have a whole new life. Weight Watchers is great, because I’m learning how to use real food for a healthy lifestyle. I cook my own dinner, go out to eat, eat pizza, and I am still on program. It is something I can do for the rest of my life!” – Meredith of Chapel Hill, NC

“Because of Weight Watchers, I am eating more fruits and vegetables, less carbs and sugar, yet not depriving myself of any food group.” Martha of Austin, TX

Well said, Martha, and a healthy lifestyle with better food choices is the core of the Weight Watchers plan.

WW Testimonials (Video)

Personally, I think it’s inspiring to know that thousands of others are facing the same challenge that I am. That’s why real testimonials can be motivational to watch. Such is the case with the testimonials from actual members that are posted on Weight Watchers online. Here’s an inspiring video testimonial of a women who made a lifestyle change with WW:

More video testimonials on their site here

Weight Watchers isn’t a miracle pill or a weekend cleanse, it’s a lifestyle. It’s more than just losing 10 pounds for a wedding, and asks you to challenge yourself to live a healthier lifestyle. That’s why it’s rated the #1 commercial diet, and has helped millions of men and women reach their weight loss goals and live a healthier life without giving up the foods they love!

Best Signup Deals:

ww featured promo*View today’s featured promotion (above) or all WW coupons

WW Online Plus: Your Review?

Have you tried new Weight Watchers Online Plus w/ Freestyle? Rate this diet and let us know if it worked for you:

Related Posts:

February 13, 2018

2 thoughts on “Weight Watchers Online Plus Reviews + How FreeStyle Works (New)

  1. Gloria

    My review: I like Weight Watchers because it doesn’t restrict your eating. The point system lets you know what food is healthy and what isn’t, but you can still go to restaurants, etc. Worked for me; I lost 15 pounds with WW, (never tried Meetings) and might try it again in the near future. Not so sure about Freestyle, or why they changed the old system which worked fine. Even though I’m not on Weight Watchers anymore, i feel like i eat better now. The cost is very fair, and they have good recipes online, but if you want a free alternative to WW Online, try MyFitnessPal.

  2. Carolann

    Don’t know what I would have done without this new WW app!! I love it!! Very easy to follow and I love the freedom of the new plan. Been on it 6 months and lost almost 40 lbs and I am 65 years old!! Thank you Weight Watchers. Will continue until I reach my goal and beyond. One question. Can u become a lifetime member if you are an online member?.


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