Learning from Nutrisystem reviews & complaints: Nutrisystem is one of the most popular commercial meal-delivery diets for both women and men, and generally people say it works, as it rates highly for convenience and short-term weight loss.
Even so, you can find a lot of online complaints about Nutrisystem, which are worth reading if you are considering signing up for their diet.
Remember, people are vastly different, and one-size doesn’t fit all. That’s the secret to assembling a good boy band, and why there are so many flavors of Doritos!
This healthy difference of opinion is what makes America great, and you always benefit by hearing both sides of an argument. So, if you are doing your homework on Nutrisystem, lets look at why people quit or don’t like it.
Before we get into customer reviews, here’s a quick explanation of how the diet works. If you’re interested, we can cut the cost with out exclusive coupon for a 40% discount + an extra $30 off!
First, Nutrisystem Explained: (In 30 Seconds!)
*Actually, don’t click on the video, because the homepage doesn’t give you the best deal. Best price is below:
Nutrisystem is based on these 3 principles:
- Portion control, No need to count calories or points, each meal is perfectly portioned
- Balanced nutrition, The right mix of nutrients, high in protein, (good) carbs, and fiber
- Calorie restriction: The simple, proven concept that you need to burn more calories than you consume in order to lose weight.
The gist of the diet is that weight loss is easier when you don’t have to cook, count points, or make a lot of meal or recipe choices. You’ll eat 6 smaller meals and snacks a day, (every 2-3 hours) and drink at least 64 oz. of water each day which will help speed up your metabolism and regulate your blood sugar.
These “perfectly portioned” prepared meals are delivered monthly. They are high in lean protein, fiber, and low-glycemic (good) carbs.
Nutrisystem basically tells you what to eat and when, making it a favorite of busy people. Just heat and eat your meals, and supplement them with fresh fruits and vegetables from the grocery store, and track everything on their Numi app. (included) You’ll also have the option of several sensible “flex meals” on your own each week.
With Nutrisystem there are 4 plan levels to choose from. The main difference in these plan levels is that you’ll pay more for an increased variety of food:
- BASIC: Pre-selected foods with fewer options
- CORE: The most popular plan, choose from 100+ foods
- UNIQUELY YOURS: Best selection of foods (150+) including unlimited frozen foods
- UNIQUELY YOURS PLUS: All the features of Uniquely Yours plus 28 protein shakes each month
*Update 11/25/18: Nutrisystem now also offers an optional DNA Body Blueprint test kit with any plan, or purchased a la carte.
You’ll Start With “Turbo13” – Here’s How:
When you join Nutrisystem, you’ll start your first month with “Turbo13,” for fast weight loss.
With Turbo 13 you’ll hit the ground running with:
- 6 healthy, smaller prepared meals / snacks per day
- NutriCurb® bars to curb your cravings plus probiotics to shrink your belly
- TurboBooster shakes to and rev-up your metabolism
- The NuMi® app for easy tracking, recipes, and 24/7 support
Turbo 13 is a big reason why Nutrisystem ranks highly for “fast weight loss.”
Here’s what you get in your first shipment + a helpful & quick overview of the program:
Expert Reviews / Ratings:
U.S. News recently asked a panel of diet experts and specialists in diabetes and heart disease to review Nutrisystem and rate the diet. Here’s an infographic on how it scored:
As you can see, Nutrisystem was rated highly for “short-term weight loss” and “healthy,” but mediocre for “long-term weight loss” and “easy to follow,” presumably because many people eventually tire of their food regimen. Here’s how customers reviewed the diet:
There’s a lot to learn by reading the plethora of online reviews for Nutrisystem, and they include a wide range of opinions. You’ll find inspiring success stories and testimonials as well complaints from angry customers demanding a refund.
In both the good and bad reviews there were some common themes that repeated. So, what did we learn after reading all of these user reviews and expert ratings?
Here are the pros and cons of Nutrisystem:
Nutrisystem Reviews: BAD!
On ConsumerAffairs.com, Nutrisystem gets an impressive 4/5 stars, but not everyone rated it highly. I find that you can learn a lot from reading customer reviews; especially the bad, or brutally honest ones!
Before I buy or sign up for something, I always try to find negative reviews. so that I can view the product objectively. No single movie can hope to get a 100% approval rating, and the same goes for weight loss programs.
Here are the top 5 complaints about Nutrisytem:
- The cancellation fee: Anger about their cancellation fee is the biggest complaint in bad reviews! A lot of customers were shocked at being charged a cancellation fee after quitting. If you want to quit, you have to cancel in the first 14 days or after your second shipment. Here’s the details of their cancellation policy
- Food taste and variety: Switching from complete menu freedom to a structured diet of pre-packaged meals is not easy for some people. One review criticized Nutrisystem’s menu as being, “the return of the tv dinner.” Other users complained that there isn’t enough variety of foods, especially if you choose their vegetarian or gluten free foods.
- High In Sodium? A lot of reviews complained about high salt content, which seems to be true of all packaged foods. In Nutrisystem’s defense their daily sodium content of 2300 mg per day is within the FDA’s recommended amount, and much less than the 3400 mg per day that average American consumes. If you have diabetes, their Nutrisystem D plan has less sodium and sugar, but also less food variety
- The Cost: All meal delivery plans seem expensive, as you are usually paying for a month of food at once. Nutrisystem (cost) is actually relatively inexpensive compared with other diets like Jenny Craig, (cost) but you still get hit with a $300 monthly charge on your credit card. The best way to drop the price is by using a coupon
- Price Increase: Here’s an important one. Some promotions, including their “$100 off“ seasonal promotion do not lock-in the promotional rate. These coupons only apply to your first 3 months, and by month 4 you may be paying up to $50 more than you did on your first month. The best deal is their 40% off promotion which locks in the introductory rate forever. (You can also find a code for up to an extra $50 off your first order here!)
Ok, so Nutrisystem must be an expensive diet that delivers salty, bad-tasting food with an unfair cancellation policy, right? No, those are just complaints from bad reviews.
It’s worth noting that Nutrisystem pays close attention to the negative reviews on sites like Consumer Affairs, so it’s common to see them respond to each individual bad review. In fact, they follow-up with most unhappy customers to resolve the complaints, and this often results in the customer significantly increasing their star-rating in their review at a later time.
Now, let’s look at praise from good reviews.
Nutrisystem Reviews: GOOD!
Ok, time to look at what has made Nutrisystem one of the top commercial diets over the last 40+ years (Since 1972!) including it’s position as the #5 “Best Commercial Diet” according to U.S. News. Nutrisystem is generally rated highly, and the program works for most women and men.
Here’s what both customers and experts like most about Nutrisystem:
- Fast weight loss: Nutrisystem has you hit the ground running with their Turbo 13 plan and the goal for women to lose 13 pounds in the first month (men can lose 18). Nutrisystem achieves it’s highest ratings in this category, and is consistently ranked as a top “fast weight loss diet” by U.S. News
- Convenience: Nutrisystem delivers you pre-packaged, pre-portioned meals every month and tells you what to eat and when. There’s no need to count calories, carbs, or points, and if you follow the program, the math says you’ll lose weight. This makes the program a favorite of busy people, and may appeal to the 50% of Americans who say they hate to cook
- The Cost: Wait, I thought that was a complaint? True, but let’s do the math. The average person with a moderate budget spends $250+ per month on food, and most of us spend a lot more; we just don’t realize it. At a cost of about $300 per month, Nutrisystem may be less than you are already spending, especially if you eat meals out which cost an average of $12.75 per person. So, you could say the cost of Nutrisystem is the same or less than the meals its replacing
- Healthy: Nutrisystem’s nutritional content is within the recommended daily amounts, and exceeds the daily recommendation of protein and fiber which helps curb cravings. They also refuse to jump on the “low carb” bandwagon, encouraging you to supplement their meals with fruits and non-starchy vegetables which are high in “good” carbs.
- Highly-Rated: Nutrisystem ranks relatively high with its users who often praise the diet for bringing control back into their lives. We took the customer satisfaction ratings from a few top sites and compiled them below:
Nutrisystem: Visualizing 3000+ Customer Ratings
The overwhelming majority of reviews for Nutrisystem are positive. In fact, about 80% of customers say it works, giving it a 4-5 star rating.
Here is a chart showing the star ratings that Nutrisystem got from 260 customers in the last year (2018) on ConsumerAffairs.com
And, here’s the distribution of 2780 ratings from verified customer reviews from Nutrisystem.com:
Now, NO diet has a perfect success rate, because people are very different, with different opinions and needs.
Keep in mind that the highest overall approval rating ever for a president was 70% (for JFK), which is lower than the 80% satisfaction rating for Nutrisystem. Not bad!
Nutrisystem Food Reviews: What’s Good and What’s Bad?
By default you’ll start our with their “chef’s choices” for meal selections for the first month. Want to change things up? No problem; while you can’t change the menu with the BASIC plan, both the CORE and UNIQUELY YOURS plan allow for easy menu customization.
Each meal option includes helpful customer reviews, nutrition facts, and ingredients like this:
Easily swap out meals that you aren’t crazy about with one of your favorites or something new. So, what does a sample menu look like?
Customer reviews for each food: You don’t even have to be on Nutrisystem to read consumer reviews of the food. Just visit their site and click, “View Menu“ at the top.
Then, select a meal (breakfast, lunch, etc) and you’ll get a sortable list of foods. By default you’ll see them listed by “top-rated,” but you can change that:
Click on any food and you can read all customer reviews including the bad ones. For example, the Cinnamon Roll is highly rated at 4.7 stars (out of 2356 reviews).
The worst Nutrisystem food to avoid? That would be the strawberry cheese crepes with a 2-star rating and comments like, “This was awful – no taste and mushy when microwaved; do not recommend!”
Ok, definitely skip the crepes! That’s why whether you are a customer or not, you should definitely read food reviews before ordering.
Sample Menu: What a Day on Nutrisystem Looks Like
Here’s what the meals might look like on a typical day:
- Breakfast: Nutrisystem® Apple Cinnamon Oatmeal + 1 cup non-fat yogurt
- A.M. Snack: Celery sticks with peanut butter
- Lunch: Nutrisystem Double-Chocolate Caramel Bar + 1/2 cup vegetable juice
- P.M. Snack: Strawberries w/ whipped cream + 1 cup non-fat yogurt
- Dinner: Nutrisystem Lasagna w/ Meat Sauce + sauteed vegetables
- Dessert: Nutrisystem White Chocolate Chunk Cookies + 1 cup non-fat milk
Want to see a sample week’s menu for Nutrisystem? They’ve posted a sample menu here!
This short video will answer these frequently asked questions about Nutrisystem:
- How much weight will I lose on the program? Generally you can expect to lose about 1-2 pounds per week, with more weight loss probable during your initial TurboTakeoff week. Individual results are dependent on your starting weight and how much you follow the program
- Are you required to add vegetables? Yes, Nutrisystem requires at least 4 servings of non-starchy vegetables per day like tomatoes, spinach, broccoli, and more
- What are Flex Meals? Flex meals are healthy meals that you prepare or order on your own w/o anything from your Nutrisystem shipment. After completing TurboTakeoff Week, you will have one flex breakfast, lunch, dinner and snack per week.
- Can you have alcohol? An occasional glass of wine or beer is ok, but the empty calories in alcohol can slow down weight loss and encourage food cravings, so it’s best to avoid alcohol.
What I learned by reading so many honest customer reviews
After reading scores of positive and negative reviews, I feel that they support the ratings given to Nutrisystem by trusted sources like U.S. News.
The diet is very convenient, and scores well for short-term weight loss. Generally the portion control is effective and meal delivery works well for busy people who don’t mind microwaving most of their meals.
While there are other popular commercial diets that offer pre-packaged meals (like the shakes offered by Medifast), it seems that eventually many people miss grocery store meals and restaurant food.
- View today’s featured promotion for Nutrisystem, or all Nutrisystem specials here
- See our Nutrisystem for Men review here!
- We compare Weight Watchers vs Nutrisystem
- If you don’t like the idea of packaged food or limits on what you can eat, consider Weight Watchers instead! Also, check out our reviews for the Medifast diet here
We put together this fancy video, if you’re more of a visual person!
Your Own Nutrisystem Review?
If you’ve tried Nutrisystem, please rate it and share your own honest review with us by commenting below!